access to the HART RXR’s iPhone, Android, Windows/UWP and MacOS Applications and to the https://hartrxr.com website (“Platforms”); and
any of HART RXR’s services made available on the Platforms. (together, the “Services”)
In order to effectively optimise use of the Services, we need to collect Personal Information from each user and process that Personal Information. We may use common technologies such as cookies and web beacons to keep track of users’ interactions with the Platforms to improve the quality of its Services. We may also collect your Internet Protocol (IP) address to track and aggregate non-personally identifiable information, your referring Platforms addresses, browser type, domain name, and access times.
“Personal Information” has the meaning given to it in the Privacy Act 1988 (Cth) (Act). In general terms, it is any information that can be used to personally identify you. This may include, but is not limited to, your name and contact details including phone numbers and email addresses. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered Personal Information.
How Your Information is Used
Information you provide – When you register for with HART RXR, you will be required to provide Personal Information. We may utilise the information you submit under your account in order to provide you with a better experience and to improve the quality of our Services, confirm your identity, manage our relatioship with you and contact you. We also use your personal informaiotn if we are required to dislcose this information to satisfy any applicable law, legal requirement, police investigation or request from a Government authority. At our sole discretion, we may share your Personal Information with third parties who provide services which are complementary to the Services provided by us
Payment Information – You may be required to provide payment details to us or our third party payment platform. We do not store payment details directly and you expressly acknowledge and agree that we are not liable for any loss of Personal Information resulting from a breach of security of the third party payment platform
Log information – When you access the Services, our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, IP address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser or your account.
In addition to the above, we may use the information collected to:
Provide, maintain, protect, and improve our Services (including advertising services) and develop new Services; and
Protect the rights or property of HART RXR or its Users
If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
We process Personal Information on our servers in New South Wales, Australia, and you consent to your Personal Information being processed and in that location.
Storing Personal Information
We store your Personal Information on secured servers on AWS and Azure which are stored in Australia.
Your Personal Information, even if collected by us in Australia, may be transferred to and stored in a country that is not Australia (on a temporary or permanent basis).
By registering as a user of and accessing the Platform, you agree:
that, while we will take reasonable steps to ensure that an Overseas Recipient does not breach the APPs, Overseas Recipients are not bound by the APPs and subclause 8.1 of the APPs does not apply to the disclosure of your personal information to an Overseas Recipient*; and
that, if an Overseas Recipient handles your information in breach of the APPs, you will not be able to seek redress under the Act.
*Subclause 8.1 of the APPs requires us to ensure that Overseas Recipients comply with the APPs unless, in accordance with subclause 8.2, you agree otherwise. For more information, please check the Office of the Australian Information Commissioner (OAIC) website
We acknowledge that we will take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data.
These measures may include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data.
Accessing and updating Personal Information
When you use the Services, we make good faith efforts to provide you with access to your Personal Information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.
We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate costs and/or technical effort, jeopardise the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. Because of the way we maintain certain Services in connection with the Platforms, you acknowledge that residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
When we receive formal written complaints, it is our policy to contact the complaining user regarding his or her concerns.